Refund and Return Policy
Commercial amusement equipment is usually customized for each order. Return and refund handling depends on the confirmed specification and inspection result.
Customized orders
Most Jinshun products are made or configured according to the buyer's confirmed size, color, theme, accessories, voltage, packing and destination requirements. Customized orders cannot normally be returned because of a change of mind after production begins.
Before production
If an order needs to be changed or cancelled before production starts, contact Jinshun immediately. Any refund or adjustment depends on purchased materials, design work, payment costs and agreed contract terms.
Inspection before shipment
Buyers may request production photos, videos or inspection details before shipment. Any visible specification issue should be raised before goods are dispatched.
Damage or missing items
If goods arrive damaged or items are missing, keep the packaging, take clear photos and videos, and contact us within 7 days after receipt. We will review the evidence and provide repair guidance, replacement parts or another reasonable solution based on the case.
Non-returnable conditions
Products damaged by incorrect use, improper installation, abnormal storage, unauthorized modification, normal wear, weather exposure or local handling after delivery are not covered as standard return cases.
Contact
For after-sales support, email jinshunsales@jinshunyoule.com with order details, photos, videos and a clear description of the issue.